Returns & Exchanges Policy

At Alef By Cordoba, we understand that sometimes a purchase may not meet your expectations, and we want to ensure that your shopping experience is as hassle-free as possible. Our return and exchange policy has been designed with your satisfaction in mind, offering you flexibility and peace of mind when it comes to making returns or exchanges. Please take a moment to review the details below to familiarize yourself with our policy, and feel free to reach out to us should you have any questions or concerns. We are committed to providing you with a smooth and satisfactory resolution to ensure your continued trust in our products and services.

Please read the following information carefully to understand the procedures and conditions:

Eligibility for Returns and Exchanges:

We strive to guarantee your satisfaction with every purchase. To be eligible for returns or exchanges, items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase. Our policy typically allows for returns or exchanges within a specified period from the date of purchase, and certain items may be subject to additional eligibility criteria. We are committed to ensuring that your return or exchange process is smooth, efficient, and in accordance with our policies to provide you with the best possible customer experience.

Returns: You may initiate a return within 7 days from the date of receiving your order.

Exchanges: We offer exchanges for products that are damaged, defective, or if you received the wrong item.

Conditions for Returns and Exchanges:

To be eligible for a return or exchange, the following conditions must be met:

• The product must be in its original packaging and in the same condition as when you received it.

• You must provide proof of purchase, such as an order number or receipt.

• For hygiene reasons, certain products (e.g., intimate apparel) may not be eligible for returns or exchanges unless they are defective.

Initiating a Return or Exchange:

Initiating a return or exchange is a straightforward process designed to offer you convenience and peace of mind. Be sure to have your order number and relevant details on hand for a seamless process. Once your request is submitted, our customer support team will review your case and provide you with further instructions, including any necessary shipping labels or return/exchange authorizations. Rest assured, we are here to assist you throughout the process, ensuring a swift and satisfactory resolution to your return or exchange needs.

To initiate a return or exchange, please follow these steps:

• Contact our customer support team at chris@alefbycordoba.com to request a return or exchange authorization. Please provide your order details and the reason for the return or exchange.

• Once you receive authorization, carefully package the item with all its original accessories and documentation.

• Ship the product to the address provided by our customer support team.

Refunds and Replacements:

Upon receiving your returned item and verifying its condition, we will process your refund or replacement. Refunds will be issued to the original payment method used during the purchase. Exchanges will be shipped to you promptly, and you will receive tracking information.

Return Shipping Costs:

We believe in transparency and strive to make the return process as straightforward as possible. When initiating a return, please note that return shipping costs are typically the responsibility of the customer, unless the return is due to a mistake on our part or a defective product. To facilitate your return, our customer support team will guide you on the most convenient and cost-effective shipping methods. We recommend using a trackable shipping service to ensure the safe return of your items.

Questions or Concerns:

If you have any questions or concerns regarding our Returns and Exchanges Policy or need assistance with a specific return or exchange request, please don't hesitate to contact our customer support team. We are committed to ensuring your satisfaction and are here to assist you.

Thank you for choosing Alef By Cordoba for your shopping needs. We appreciate your trust and business.

If you have any questions about this Policy, You can contact us:

• By email: chris@alefbycordoba.com

• By visiting this page on our website: https://www.alefcustoms.com/contact

• By phone number: 432.770.7943

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